.tiamis-ticket-portal,.tiamis-ticket-admin{--tt-purple:#38008a;--tt-purple-2:#7040d8;--tt-ink:#26143f;--tt-soft:#f5f1fb;--tt-line:#e8def6;--tt-green:#12a875;font-family:var(--tiamis-ticket-font,inherit);color:var(--tt-ink)}
.tiamis-ticket-portal *,.tiamis-ticket-admin *{box-sizing:border-box}.tiamis-ticket-portal{max-width:1180px;margin:32px auto;border:1px solid rgba(56,0,138,.12);border-radius:28px;background:linear-gradient(145deg,#fff,#f9f6fd);box-shadow:0 24px 70px rgba(56,0,138,.12);overflow:hidden}.tiamis-ticket-portal-head{display:flex;align-items:center;gap:15px;padding:22px 26px;background:linear-gradient(135deg,#38008a,#7240d8);color:#fff}.tiamis-ticket-portal-head img{width:58px;height:58px;border-radius:18px;box-shadow:0 10px 26px rgba(20,0,60,.28)}.tiamis-ticket-portal-head h2{margin:0 0 5px;font-size:22px}.tiamis-ticket-portal-head p{margin:0;opacity:.82}.tiamis-ticket-layout{display:grid;grid-template-columns:310px minmax(0,1fr);min-height:620px}.tiamis-ticket-sidebar{padding:20px;border-inline-end:1px solid var(--tt-line);background:rgba(246,242,252,.72)}.tiamis-ticket-sidebar h3{margin:24px 0 12px}.tiamis-ticket-new-button,.tiamis-ticket-create button,.tiamis-ticket-customer-reply button{width:100%;border:0;border-radius:14px;padding:13px 16px;background:linear-gradient(135deg,var(--tt-purple),var(--tt-purple-2));color:#fff;font-weight:800;cursor:pointer;box-shadow:0 10px 24px rgba(56,0,138,.22)}.tiamis-ticket-list-item{display:block;width:100%;margin:0 0 10px;padding:13px;text-align:inherit;border:1px solid var(--tt-line);border-radius:15px;background:#fff;color:var(--tt-ink);cursor:pointer;transition:.2s}.tiamis-ticket-list-item:hover,.tiamis-ticket-list-item.is-active{transform:translateY(-1px);border-color:#8c62dd;box-shadow:0 10px 22px rgba(56,0,138,.1)}.tiamis-ticket-list-item strong,.tiamis-ticket-list-item span,.tiamis-ticket-list-item small{display:block}.tiamis-ticket-list-item span{margin-top:7px;color:#6d5b83;font-size:12px}.tiamis-ticket-list-item small{margin-top:4px;color:#8a7b9b}.tiamis-ticket-main{padding:24px;min-width:0}.tiamis-ticket-create{display:grid;grid-template-columns:1fr 220px;gap:16px;max-width:820px;margin:auto}.tiamis-ticket-create h3,.tiamis-ticket-create label:nth-of-type(3),.tiamis-ticket-create button,.tiamis-ticket-create [data-ticket-create-status]{grid-column:1/-1}.tiamis-ticket-create label,.tiamis-ticket-customer-reply label{display:grid;gap:7px;font-weight:800}.tiamis-ticket-create input,.tiamis-ticket-create select,.tiamis-ticket-create textarea,.tiamis-ticket-customer-reply textarea{width:100%;border:1px solid var(--tt-line);border-radius:14px;padding:12px 14px;background:#fff;color:var(--tt-ink);font:inherit;outline:none}.tiamis-ticket-create input:focus,.tiamis-ticket-create select:focus,.tiamis-ticket-create textarea:focus,.tiamis-ticket-customer-reply textarea:focus{border-color:#7d50d6;box-shadow:0 0 0 3px rgba(112,64,216,.12)}.tiamis-ticket-thread-head{display:flex;align-items:center;justify-content:space-between;gap:16px;padding-bottom:16px;border-bottom:1px solid var(--tt-line)}.tiamis-ticket-thread-head h3{margin:0}.tiamis-ticket-thread-head p{margin:5px 0 0;color:#78678a}.tiamis-ticket-last-responder{display:block;margin-top:6px;color:#6f4ca0;font-weight:700}.tiamis-ticket-status{display:inline-flex;padding:7px 11px;border-radius:999px;background:#eee6fa;color:#5d2ba7;font-size:12px;font-weight:800}.tiamis-ticket-status.is-pending_review{background:#fff0cb;color:#9b6500}.tiamis-ticket-status.is-answered{background:#def8ed;color:#087a52}.tiamis-ticket-status.is-closed,.tiamis-ticket-status.is-resolved{background:#e9edf3;color:#536071}.tiamis-ticket-messages,.tiamis-ticket-admin-messages{display:flex;flex-direction:column;gap:14px;max-height:520px;overflow:auto;padding:22px 4px}.tiamis-ticket-messages article,.tiamis-ticket-admin-messages article{max-width:78%;padding:14px 16px;border-radius:18px;background:#fff;border:1px solid var(--tt-line);box-shadow:0 8px 22px rgba(43,20,68,.06)}.tiamis-ticket-messages article.is-visitor,.tiamis-ticket-admin-messages article.is-visitor{align-self:flex-end;background:linear-gradient(135deg,#4c0e9e,#7440d8);color:#fff;border-color:transparent}.tiamis-ticket-messages article.is-system,.tiamis-ticket-admin-messages article.is-system{align-self:center;max-width:92%;background:#fff9e8;color:#755200}.tiamis-ticket-message-meta,.tiamis-ticket-admin-messages article>div{display:flex;justify-content:space-between;gap:15px;margin-bottom:8px;font-size:12px}.tiamis-ticket-messages p,.tiamis-ticket-admin-messages p{margin:0;line-height:1.9}.tiamis-ticket-answer-source{display:inline-block;margin-top:10px;padding:4px 8px;border-radius:9px;background:rgba(112,64,216,.1);color:#6840aa}.tiamis-ticket-unsatisfied{display:block;margin:4px auto 18px;border:1px solid #d84775;border-radius:14px;padding:11px 17px;background:linear-gradient(135deg,#fff,#fff1f5);color:#b51e4d;font-weight:900;cursor:pointer;box-shadow:0 9px 22px rgba(181,30,77,.11)}.tiamis-ticket-thinking{display:flex;align-items:center;justify-content:center;gap:9px;padding:12px;color:#6c4c98}.tiamis-ticket-thinking i,.tiamis-ticket-loading{width:16px;height:16px;border:2px solid #d7c8ee;border-top-color:var(--tt-purple);border-radius:50%;animation:tt-spin .8s linear infinite}.tiamis-ticket-customer-reply{display:grid;gap:11px;padding-top:17px;border-top:1px solid var(--tt-line)}.tiamis-ticket-customer-reply button{max-width:180px}.tiamis-ticket-login{max-width:720px;margin:30px auto;padding:24px;border-radius:18px;background:#f5f1fb;text-align:center}.tiamis-ticket-empty,.tiamis-ticket-error{padding:18px;text-align:center;color:#78678a}@keyframes tt-spin{to{transform:rotate(360deg)}}
.tiamis-ticket-admin{margin-top:20px}.tiamis-ticket-admin-head{display:flex;align-items:center;gap:14px;margin-bottom:18px;padding:20px 24px;border:1px solid var(--tt-line);border-radius:22px;background:linear-gradient(135deg,#fff,#f4effb)}.tiamis-ticket-admin-head img{width:60px;height:60px;border-radius:18px}.tiamis-ticket-admin-head h1{margin:0 0 6px}.tiamis-ticket-admin-head p{margin:0;color:#746482}.tiamis-ticket-admin-layout{display:grid;grid-template-columns:300px minmax(0,1fr);gap:18px}.tiamis-ticket-admin-list,.tiamis-ticket-admin-thread,.tiamis-ticket-management article{border:1px solid var(--tt-line);border-radius:20px;background:#fff;box-shadow:0 12px 34px rgba(56,0,138,.07)}.tiamis-ticket-admin-list{padding:14px;max-height:780px;overflow:auto}.tiamis-ticket-admin-list h2{display:flex;justify-content:space-between}.tiamis-ticket-admin-list>a{display:block;margin-bottom:9px;padding:12px;border:1px solid var(--tt-line);border-radius:13px;text-decoration:none;color:var(--tt-ink)}.tiamis-ticket-admin-list>a.is-active{border-color:#7f52d4;background:#f7f3fc}.tiamis-ticket-admin-list>a b,.tiamis-ticket-admin-list>a small,.tiamis-ticket-admin-list>a em{display:block}.tiamis-ticket-admin-list>a small{margin-top:6px;color:#78678a}.tiamis-ticket-admin-list>a em{margin-top:4px;color:#987db2;font-style:normal}.tiamis-ticket-admin-thread{padding:20px}.tiamis-ticket-admin-thread>header{display:flex;align-items:center;justify-content:space-between;gap:15px;border-bottom:1px solid var(--tt-line)}.tiamis-ticket-admin-thread>header h2{margin:0}.tiamis-ticket-admin-reply,.tiamis-ticket-status-form{display:flex;align-items:flex-end;gap:12px;margin-top:15px}.tiamis-ticket-admin-reply label{display:grid;gap:7px;flex:1;font-weight:800}.tiamis-ticket-admin-reply textarea{width:100%;border:1px solid var(--tt-line);border-radius:14px;padding:12px}.tiamis-ticket-status-form{justify-content:flex-end}.tiamis-ticket-management{margin-top:22px}.tiamis-ticket-management-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.tiamis-ticket-management article{padding:20px}.tiamis-ticket-management article.tiamis-ticket-agents{grid-column:1/-1}.tiamis-ticket-management form{display:grid;gap:10px}.tiamis-ticket-management input[type=text],.tiamis-ticket-management textarea,.tiamis-ticket-management select,.tiamis-ticket-management input[type=file]{width:100%;padding:9px 11px;border:1px solid var(--tt-line);border-radius:11px}.tiamis-department-list>div,.tiamis-knowledge-list>div{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 0;border-bottom:1px solid var(--tt-line)}.tiamis-department-list span,.tiamis-knowledge-list span{display:grid;gap:3px}.tiamis-agent-access-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.tiamis-agent-access-list>label{display:grid;grid-template-columns:1fr 1fr;gap:10px;padding:12px;border:1px solid var(--tt-line);border-radius:13px}.tiamis-agent-access-list span{display:grid;grid-template-columns:auto 1fr;align-items:center;gap:5px}.tiamis-agent-access-list small{grid-column:2;color:#78678a}.tiamis-agent-access-list select{min-height:82px}.tiamis-ticket-empty-admin{padding:80px;text-align:center;color:#81718e}
@media(max-width:900px){.tiamis-ticket-layout,.tiamis-ticket-admin-layout{grid-template-columns:1fr}.tiamis-ticket-sidebar{border-inline-end:0;border-bottom:1px solid var(--tt-line)}.tiamis-ticket-create,.tiamis-ticket-management-grid,.tiamis-agent-access-list{grid-template-columns:1fr}.tiamis-ticket-management article.tiamis-ticket-agents{grid-column:auto}.tiamis-ticket-messages article,.tiamis-ticket-admin-messages article{max-width:92%}}


/* Guest ticket tracking and font harmonization. */
.tiamis-ticket-portal,.tiamis-ticket-admin{font-family:var(--tiamis-ticket-font,'Shabnam FD','Shabnam',Tahoma,Arial,sans-serif)!important}
.tiamis-ticket-portal input,.tiamis-ticket-portal select,.tiamis-ticket-portal textarea,.tiamis-ticket-portal button,.tiamis-ticket-admin input,.tiamis-ticket-admin select,.tiamis-ticket-admin textarea,.tiamis-ticket-admin button{font:inherit}
.tiamis-ticket-lookup{display:grid;gap:10px;margin:20px 0;padding:16px;border:1px solid var(--tt-line);border-radius:18px;background:rgba(255,255,255,.92);box-shadow:0 10px 25px rgba(56,0,138,.07)}
.tiamis-ticket-lookup h3{margin:0!important}.tiamis-ticket-lookup p{margin:0;color:#78678a;font-size:12px;line-height:1.8}
.tiamis-ticket-lookup label{display:grid;gap:6px;color:#4d3965;font-weight:800;font-size:12px}
.tiamis-ticket-lookup input{width:100%;min-height:42px;border:1px solid var(--tt-line);border-radius:12px;padding:9px 11px;background:#fff;color:var(--tt-ink);outline:none}
.tiamis-ticket-lookup input:focus{border-color:#7d50d6;box-shadow:0 0 0 3px rgba(112,64,216,.12)}
.tiamis-ticket-lookup button{border:0;border-radius:12px;padding:11px 12px;background:linear-gradient(135deg,var(--tt-purple),var(--tt-purple-2));color:#fff;font-weight:900;cursor:pointer}
.tiamis-ticket-lookup [data-ticket-lookup-status]{color:#a32954;font-size:11px;line-height:1.7}
.tiamis-ticket-message-field{grid-column:1/-1}
.tiamis-ticket-tracking-result{grid-column:1/-1;display:grid;max-width:820px;margin:0 auto 18px;grid-template-columns:1fr auto;gap:8px 12px;align-items:center;margin-top:4px;padding:15px;border:1px solid rgba(18,168,117,.28);border-radius:16px;background:linear-gradient(135deg,#effff8,#f7f2ff);color:#225b47}
.tiamis-ticket-tracking-result[hidden]{display:none}.tiamis-ticket-tracking-result span{font-size:12px;font-weight:800}.tiamis-ticket-tracking-result strong{grid-column:1/2;direction:ltr;text-align:left;font-size:18px;letter-spacing:1.2px;color:#38008a;user-select:all}.tiamis-ticket-tracking-result button{grid-column:2/3;grid-row:1/3;width:auto;min-width:94px;padding:10px 12px;border-radius:12px}.tiamis-ticket-tracking-result small{grid-column:1/-1;color:#64776f;line-height:1.7}
@media(max-width:760px){.tiamis-ticket-tracking-result{grid-template-columns:1fr}.tiamis-ticket-tracking-result button{grid-column:1;grid-row:auto}.tiamis-ticket-create{grid-template-columns:1fr}.tiamis-ticket-create label,.tiamis-ticket-create h3,.tiamis-ticket-create button,.tiamis-ticket-create [data-ticket-create-status],.tiamis-ticket-message-field{grid-column:1}}
.tiamis-ticket-customer-meta{display:block;margin-top:7px;color:#775996;font-weight:700;line-height:1.8}

/* Ticket attachments, live voice recorder, delivery ticks and expanded statuses. */
.tiamis-ticket-create>.tiamis-ticket-attachment-box,.tiamis-ticket-create>.tiamis-ticket-form-actions{grid-column:1/-1}
.tiamis-ticket-form-actions{display:flex;align-items:center;gap:12px}.tiamis-ticket-form-actions>button{max-width:210px}.tiamis-ticket-form-actions>span{font-size:12px;color:#78678a}
.tiamis-ticket-attachment-box{display:flex;align-items:center;flex-wrap:wrap;gap:10px;padding:12px;border:1px dashed #cdb9ea;border-radius:16px;background:linear-gradient(135deg,rgba(112,64,216,.06),rgba(255,255,255,.75))}
.tiamis-ticket-attachment-box>small{width:100%;color:#78678a;line-height:1.65}.tiamis-ticket-file-button,.tiamis-ticket-voice-button{display:inline-flex!important;align-items:center;justify-content:center;gap:7px;width:auto!important;min-height:40px;margin:0!important;padding:9px 13px!important;border:1px solid #d7c8ee!important;border-radius:12px!important;background:#fff!important;color:#532597!important;font-weight:800!important;box-shadow:none!important;cursor:pointer}
.tiamis-ticket-file-button input{position:absolute!important;width:1px!important;height:1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important}
.tiamis-ticket-voice-button b{min-width:42px;font:700 11px/1.2 ui-monospace,SFMono-Regular,Menlo,monospace;color:#8a6cab}.tiamis-ticket-voice-button.is-recording{border-color:#db3569!important;background:#fff1f5!important;color:#b51e4d!important;animation:tiamis-voice-pulse 1.3s ease-in-out infinite}.tiamis-ticket-voice-button.is-recording b{color:#b51e4d}
.tiamis-ticket-file-list{display:flex;align-items:center;flex-wrap:wrap;gap:7px;min-height:1px}.tiamis-ticket-selected-file{display:inline-flex;align-items:center;gap:7px;padding:7px 10px;border-radius:10px;background:#eee7fa;color:#5d2ba7}.tiamis-ticket-selected-file b{max-width:170px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px}.tiamis-ticket-selected-file small{font-size:10px;opacity:.75}.tiamis-ticket-voice-ready{color:#087a52;font-size:11px;font-style:normal}.tiamis-ticket-file-error{color:#b51e4d;font-size:11px}
.tiamis-ticket-attachments{display:grid;gap:8px;margin-top:12px}.tiamis-ticket-attachment{display:flex;align-items:center;gap:10px;max-width:390px;padding:9px;border:1px solid rgba(112,64,216,.18);border-radius:13px;background:rgba(255,255,255,.82);color:#4d237f!important;text-decoration:none!important}.is-visitor .tiamis-ticket-attachment{background:rgba(255,255,255,.14);border-color:rgba(255,255,255,.28);color:#fff!important}.tiamis-ticket-attachment>span{display:grid;gap:2px;min-width:0}.tiamis-ticket-attachment b{max-width:250px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px}.tiamis-ticket-attachment small{font-size:10px;opacity:.72}.tiamis-ticket-attachment.is-image img{width:76px;height:58px;border-radius:9px;object-fit:cover}.tiamis-ticket-attachment.is-audio{display:grid;max-width:440px}.tiamis-ticket-attachment audio{width:100%;min-width:260px;height:38px}.tiamis-ticket-file-icon{display:grid!important;place-items:center;width:35px;height:35px;border-radius:10px;background:#e8dcf8;font-size:19px}
.tiamis-ticket-message-time{display:inline-flex;align-items:center;gap:7px}.tiamis-ticket-ticks{font-family:Arial,sans-serif!important;font-style:normal;font-size:13px;letter-spacing:-4px;padding-inline-end:4px;color:#a99abb}.is-visitor .tiamis-ticket-ticks{color:rgba(255,255,255,.74)}.tiamis-ticket-ticks.is-seen{color:#20b9ff}.is-visitor .tiamis-ticket-ticks.is-seen{color:#76ddff}
.tiamis-ticket-status.is-new{background:#e8efff;color:#315aa8}.tiamis-ticket-status.is-ai_processing{background:#efe4ff;color:#6934a8}.tiamis-ticket-status.is-in_progress{background:#dff2ff;color:#086f9e}.tiamis-ticket-status.is-waiting_customer{background:#fff0cb;color:#966000}.tiamis-ticket-status.is-reopened{background:#ffe0e8;color:#a91f4b}.tiamis-ticket-status.is-pending_review{background:#fff0cb;color:#9b6500}.tiamis-ticket-status.is-answered,.tiamis-ticket-status.is-ai_answered{background:#def8ed;color:#087a52}.tiamis-ticket-status.is-closed{background:#e9edf3;color:#536071}.tiamis-ticket-status.is-resolved{background:#daf5dc;color:#26732e}
.tiamis-ticket-list-item.is-new,.tiamis-ticket-admin-list>a.is-new{border-inline-start:4px solid #4c79d8}.tiamis-ticket-list-item.is-ai_processing,.tiamis-ticket-admin-list>a.is-ai_processing{border-inline-start:4px solid #8b52d8}.tiamis-ticket-list-item.is-pending_review,.tiamis-ticket-admin-list>a.is-pending_review{border-inline-start:4px solid #e2a928}.tiamis-ticket-list-item.is-in_progress,.tiamis-ticket-admin-list>a.is-in_progress{border-inline-start:4px solid #20a7dc}.tiamis-ticket-list-item.is-waiting_customer,.tiamis-ticket-admin-list>a.is-waiting_customer{border-inline-start:4px solid #dc8f20}.tiamis-ticket-list-item.is-answered,.tiamis-ticket-admin-list>a.is-answered{border-inline-start:4px solid #18a875}.tiamis-ticket-list-item.is-resolved,.tiamis-ticket-admin-list>a.is-resolved{border-inline-start:4px solid #5faa58}.tiamis-ticket-list-item.is-closed,.tiamis-ticket-admin-list>a.is-closed{border-inline-start:4px solid #7b8796}.tiamis-ticket-list-item.is-reopened,.tiamis-ticket-admin-list>a.is-reopened{border-inline-start:4px solid #db3569}
.tiamis-ticket-admin-reply{flex-wrap:wrap}.tiamis-ticket-admin-reply>label{flex:1 1 100%}.tiamis-ticket-admin-reply>.tiamis-ticket-attachment-box{flex:1 1 100%}.tiamis-ticket-admin-reply>.button{margin-inline-start:auto}.tiamis-ticket-admin-messages article.is-admin,.tiamis-ticket-admin-messages article.is-ai{align-self:flex-start}.tiamis-ticket-admin-messages .tiamis-ticket-attachments{color:var(--tt-ink)}
@keyframes tiamis-voice-pulse{50%{box-shadow:0 0 0 5px rgba(219,53,105,.12)}}
@media(max-width:600px){.tiamis-ticket-attachment-box{align-items:stretch}.tiamis-ticket-file-button,.tiamis-ticket-voice-button{flex:1}.tiamis-ticket-form-actions{align-items:stretch;flex-direction:column}.tiamis-ticket-form-actions>button{max-width:none}.tiamis-ticket-attachment audio{min-width:210px}.tiamis-ticket-attachment{max-width:100%}}

.tiamis-ticket-portal .dashicons,.tiamis-ticket-admin .dashicons{font-family:dashicons!important;font-style:normal!important;font-weight:400!important}
.tiamis-ticket-file-button .dashicons,.tiamis-ticket-voice-button .dashicons{font-size:18px;line-height:1;width:18px;height:18px;display:inline-grid;place-items:center;flex:0 0 18px}


/* Refined ticket workflow, priorities, tabs and scalable admin queue. */
.tiamis-ticket-status.is-waiting_agent{background:#fff1cf;color:#8c5b00}.tiamis-ticket-status.is-pending_review{background:#e8efff;color:#315aa8}.tiamis-ticket-status.is-ai_processing{background:#efe4ff;color:#6934a8}.tiamis-ticket-status.is-answered{background:#def8ed;color:#087a52}.tiamis-ticket-status.is-waiting_customer{background:#e8f5ff;color:#126a94}.tiamis-ticket-status.is-closed{background:#e9edf3;color:#536071}
.tiamis-ticket-list-item.is-waiting_agent,.tiamis-ticket-admin-list a.is-waiting_agent{border-inline-start:4px solid #e0a426}.tiamis-ticket-list-item.is-pending_review,.tiamis-ticket-admin-list a.is-pending_review{border-inline-start:4px solid #527ad1}.tiamis-ticket-list-item.is-ai_processing,.tiamis-ticket-admin-list a.is-ai_processing{border-inline-start:4px solid #8750d2}.tiamis-ticket-list-item.is-answered,.tiamis-ticket-admin-list a.is-answered{border-inline-start:4px solid #1aa875}.tiamis-ticket-list-item.is-waiting_customer,.tiamis-ticket-admin-list a.is-waiting_customer{border-inline-start:4px solid #2d91c5}.tiamis-ticket-list-item.is-closed,.tiamis-ticket-admin-list a.is-closed{border-inline-start:4px solid #7b8796}
.tiamis-ticket-list-title{display:flex!important;align-items:center;justify-content:space-between;gap:10px}.tiamis-ticket-list-title strong,.tiamis-ticket-list-title b{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tiamis-ticket-priority{display:inline-flex!important;align-items:center;justify-content:center;min-width:48px;padding:4px 9px;border-radius:999px;font-style:normal!important;font-size:10px!important;font-weight:900!important;line-height:1.4!important;white-space:nowrap}.tiamis-ticket-priority.priority-low{color:#526170;background:#edf1f5}.tiamis-ticket-priority.priority-normal{color:#315aa8;background:#e8efff}.tiamis-ticket-priority.priority-high{color:#9a5d00;background:#fff0c9}.tiamis-ticket-priority.priority-urgent{color:#b11f4c;background:#ffe2ea;box-shadow:0 0 0 3px rgba(177,31,76,.06)}
.tiamis-ticket-thread-badges{display:flex;align-items:center;flex-wrap:wrap;justify-content:flex-end;gap:8px}.tiamis-ticket-thread>header{align-items:flex-start}.tiamis-ticket-resolution-actions{display:flex;justify-content:center;flex-wrap:wrap;gap:10px;margin:4px auto 18px}.tiamis-ticket-resolution-actions .tiamis-ticket-unsatisfied{margin:0}.tiamis-ticket-resolved-button{border:0;border-radius:14px;padding:11px 17px;background:linear-gradient(135deg,#0f986b,#22bd88);color:#fff;font-weight:900;cursor:pointer;box-shadow:0 10px 24px rgba(15,152,107,.2)}.tiamis-ticket-resolved-button:hover{transform:translateY(-1px);filter:saturate(1.08)}
.tiamis-ticket-admin-tabs{display:flex;align-items:center;gap:9px;margin:0 0 16px;padding:8px;border:1px solid rgba(56,0,138,.1);border-radius:18px;background:rgba(255,255,255,.75);box-shadow:0 9px 24px rgba(56,0,138,.06);overflow-x:auto}.tiamis-ticket-admin-tabs a{display:flex;align-items:center;gap:8px;min-height:42px;padding:8px 14px;border-radius:12px;color:#584269;text-decoration:none;font-weight:800;white-space:nowrap}.tiamis-ticket-admin-tabs a b{display:grid;min-width:24px;height:24px;place-items:center;border-radius:999px;background:#eee7f8;color:#5c2ca2;font-size:11px}.tiamis-ticket-admin-tabs a:hover{background:#f5effc;color:#38008a}.tiamis-ticket-admin-tabs a.is-active{color:#fff;background:linear-gradient(135deg,#38008a,#7137d2);box-shadow:0 9px 22px rgba(56,0,138,.22)}.tiamis-ticket-admin-tabs a.is-active b{background:rgba(255,255,255,.18);color:#fff}
.tiamis-ticket-admin-list{display:flex;min-height:660px;max-height:780px;flex-direction:column;overflow:hidden}.tiamis-ticket-admin-list>h2{flex:0 0 auto}.tiamis-ticket-admin-list-scroll{flex:1;min-height:0;overflow:auto;padding-inline-end:4px;scrollbar-width:thin;scrollbar-color:#b89fe0 transparent}.tiamis-ticket-admin-list-scroll>a{display:block;margin-bottom:9px;padding:12px;border:1px solid var(--tt-line);border-radius:13px;text-decoration:none;color:var(--tt-ink);transition:.18s ease}.tiamis-ticket-admin-list-scroll>a:hover{transform:translateY(-1px);border-color:#b89fe0;box-shadow:0 8px 18px rgba(56,0,138,.07)}.tiamis-ticket-admin-list-scroll>a.is-active{border-color:#7f52d4;background:#f7f3fc}.tiamis-ticket-admin-list-scroll>a b,.tiamis-ticket-admin-list-scroll>a small,.tiamis-ticket-admin-list-scroll>a em{display:block}.tiamis-ticket-admin-list-scroll>a small{margin-top:6px;color:#78678a}.tiamis-ticket-admin-list-scroll>a em{margin-top:4px;color:#987db2;font-style:normal}.tiamis-ticket-pagination{flex:0 0 auto;padding-top:10px;border-top:1px solid var(--tt-line)}.tiamis-ticket-pagination ul{display:flex;justify-content:center;gap:5px;margin:0}.tiamis-ticket-pagination li{margin:0}.tiamis-ticket-pagination a,.tiamis-ticket-pagination span{display:grid;min-width:32px;height:32px;place-items:center;border:1px solid #ded2ef;border-radius:9px;text-decoration:none;background:#fff;color:#54238f}.tiamis-ticket-pagination .current{border-color:#5c13bd;background:#5c13bd;color:#fff}
.tiamis-ticket-thread-head{display:grid!important;grid-template-columns:auto minmax(0,1fr) auto;align-items:center!important;gap:15px;padding-bottom:17px}.tiamis-ticket-customer-avatar{width:76px;height:76px;overflow:hidden;border:4px solid #fff;border-radius:22px;background:#eee7f8;box-shadow:0 10px 25px rgba(56,0,138,.16)}.tiamis-ticket-avatar-image{display:block;width:100%!important;height:100%!important;object-fit:cover;border-radius:17px}.tiamis-ticket-thread-summary{min-width:0}.tiamis-ticket-thread-summary h2{margin:0 0 5px}.tiamis-ticket-thread-summary p{margin:0 0 5px;color:#6d5a7e}.tiamis-ticket-thread-summary small{display:block;margin-top:4px}.tiamis-ticket-status-form{display:flex;align-items:flex-end;flex-wrap:wrap;justify-content:flex-start;gap:12px;padding:14px;border:1px solid #e1d6ef;border-radius:17px;background:linear-gradient(135deg,#faf8fd,#f2edf9)}.tiamis-ticket-status-form label{display:grid;gap:6px;min-width:190px;color:#503b61;font-weight:800}.tiamis-ticket-status-form label>span{font-size:11px}.tiamis-ticket-status-form select{width:100%;min-height:42px;padding:7px 38px 7px 12px;border:1px solid #d8caeb;border-radius:12px;background-color:#fff;color:#342342;font-weight:800;box-shadow:inset 0 1px 0 rgba(255,255,255,.8)}.tiamis-ticket-status-form .button{min-height:42px!important;border:0!important;color:#fff!important;background:linear-gradient(135deg,#38008a,#7137d2)!important;box-shadow:0 9px 22px rgba(56,0,138,.2)!important}
@media(max-width:900px){.tiamis-ticket-admin-layout{grid-template-columns:1fr}.tiamis-ticket-admin-list{min-height:350px;max-height:520px}.tiamis-ticket-thread-head{grid-template-columns:auto minmax(0,1fr)}.tiamis-ticket-thread-badges{grid-column:1/-1;justify-content:flex-start}.tiamis-ticket-status-form label{min-width:min(100%,220px)}}
@media(max-width:600px){.tiamis-ticket-thread-head{grid-template-columns:58px minmax(0,1fr)}.tiamis-ticket-customer-avatar{width:58px;height:58px;border-radius:17px}.tiamis-ticket-admin-tabs{padding:6px}.tiamis-ticket-admin-tabs a{padding:7px 10px}.tiamis-ticket-status-form{align-items:stretch;flex-direction:column}.tiamis-ticket-status-form label{width:100%;min-width:0}}

/* Simplified ticket states and two-level priority model. */
.tiamis-ticket-priority.priority-low,.tiamis-ticket-priority.priority-normal{color:#315aa8;background:#e8efff;box-shadow:none}
.tiamis-ticket-priority.priority-high,.tiamis-ticket-priority.priority-urgent{color:#b11f4c;background:#ffe2ea;box-shadow:0 0 0 3px rgba(177,31,76,.06)}
.tiamis-ticket-status.is-waiting_customer{background:#def8ed;color:#087a52}
.tiamis-ticket-list-item.is-waiting_customer,.tiamis-ticket-admin-list a.is-waiting_customer{border-inline-start-color:#1aa875}